The 7 Best NYC Car Services :
Let’s face it, there is no way of getting around New York City that is guaranteed to be without mishap 100% of the time. Any New Yorker knows it and every visitor eventually accepts it. Subways and trains fall prey to mechanical or other systemic failure. Cars, taxis and bus schedules succumb to road disruptions and heavy traffic. And even if you do happen to secure a taxi or car service, and feel assured of a relatively unencumbered ride to your destination, your comfort and safety remain at the mercy of the vehicle and the driver. What can happen? A potentially great experience becomes forgettable or, even worse, a routine drive becomes an awful experience.
Of course, these hazards can affect even the best NYC car service companies just as they do everyone else. There is not a single NYC car service that will be perfect 100 percent of the time. However, there are some car service companies that have distinguished themselves with a superior level of service, reliability, and customer experience. We’ve researched and tested many of the NYC car service options and here we share with you what we found to be the 7 best NYC car services in 2017.
1 - Automotive Luxury Limo & Car Service
http://automotiveluxury.com (800) 843-8294
Hands down this was the top car
service for us in terms of experience
and quality. They have a national
presence but clearly the Tri-State area
is their territory. Their website told us
everything we needed to know about
their service area in the tri-state region
(basically complete coverage).
When you call, you actually get someone
working at the company who understands
NYC. Their fleet includes six different
vehicle service classes so no matter whether you have a large group or want a private ride, they’ve got you covered. Arrangements were an easy phonecall and after that everything was available by email updates.
What we liked best was their professionalism and the luxury class vehicles. They only hire professional chauffeurs and they treated us like we were the most important executives in the city. One thing that really set us back on our heels was that we tested something they promised on the website and it turned out better than we ever expected. We sent them a raw agenda of our arrival times and destinations, and they turned it into a smooth, wholly enjoyable experience. From the pickup at JFK and ride to the hotel, the chauffeur did everything, we never even touched our luggage. We had plenty of time before our event so our chauffeur even threw in a sightseeing tour for us. The fees were not that different from most other car services so there’s really not much more that needs saying here! The only thing lacking would be an app for online booking as some other services offer.
2 - Presidential Luxury Limousine
Presidential started offering their luxury transportation
services in 1991, making their focus punctuality.
The customer doesn’t pay if they aren’t on time.
Their fleet consists of over 120 brand new cars including
Sedans, SUVs, limos, sprinters, buses, and even private jets.
They have partners around the nation, so they don’t focus
solely on the Tri-State area on their website as they want
to coordinate logistics for you no matter your destination
Whether you need transportation to the airport, for an
event or wedding, to go sightseeing, on a NY wine tour,
or for business, Presidential makes it very clear that they are
professionals at providing transportation for any occasion. Their website is very informative and easy to navigate and make a reservation on. You can also call them directly or use their mobile app, where you can instantly schedule a reservation, locate your driver en route, and see when they've arrived with a text notification. Presidential simply asks you to give them a 45-minute notice and they will have a car waiting for you. All in all, Presidential Luxury Limousine is one of the top transportation services in NYC for obvious reasons.
3 - Dial 7
https://www.dial7.com (212) 777-7777
Dial 7 website has a lot of detailed information about the service areas
they cover, their rates for different services or trips, and the types
of vehicles they can offer (large groups to small sedans). You can
make eReservations from the website as well. Dial 7 was fairly reliable
in terms of staying on schedule for pick-ups at airports and elsewhere.
However, the level of professionalism is a steep departure from our
top picks offering professional chauffeurs.
The main drawback we found was the inconsistency of driver experience
and professionalism. Sometimes the experience was fine, sometimes
unsavory and it almost always came down to the demeanor and
professionalism of the driver. The emphasis is not on exceptional
experience. At airports they only offer curbside pick up outside the baggage areas so be prepared to be on the lookout for them, rather than the other way around. It’s a little less money and a little more convenient to make reservations but you’re giving up some on the level of service.
4 - Uber
https://www.uber.com/cities/new-york (866) 576-1039
Uber is currently the most technologically accessible car service around.
That’s their strong suit and it is a strong advantage over most other
services at this time. If your only priority is convenience for a quick pickup
and delivery - then Uber is for you. Uber has a phone app, from which we
logged in, selected pick up area and destination, selected a level of service
(standard, black, suv, lux, etc.) agreed to the rates and made payment
arrangements. We could have arranged to share the ride as well which
would have split out the fare. The rates are comparable to a taxi and in
some cases quite a bit less. It couldn’t be much simpler than that.
Our driver was on time and we got to where we needed to go without
The two main drawbacks here are the lack of professionalism and that the pricing can vary widely depending upon time of day, location, etc. If it’s one of those times that getting transportation is difficult then you are going to pay quite a bit for Uber. And keep in mind that most Uber drivers are not professional drivers and they may not even be at all familiar with the pick up or destination area. Our own trip was uneventful but the risks are known and all you need to do is check out reviews or the local news for the common mishaps experienced by unfortunate customers.
5 - Carmel Car and Limousine Service
https://www.carmellimo.com (866) 666-6666
Carmel Car Service offers rates that are cheaper than other car services but the reliability can
be inconsistent according to customer experiences we reviewed. The main benefits offered
by Carmel are the simple to use website with online reservation tools and the frequent coupons
and discounts available.
They offer a smartphone app which seemed a great idea but we found that it doesn’t always do everything it’s supposed to do. It was more frustrating to rely upon it and have it not work than to not have it at all - we ended up deleting it. The cars are clean but nothing special. The drivers are generally intent only on getting passengers from point to point. This is no executive car service but they are still a better bet than most of the other cheaper car services out there.
6 - Luxor Limo
http://www.luxorlimo.com (866) 998-4111
Here’s another top choice for those
wanting or needing a luxury level NYC
car service for airport trips or anywhere
else within NYC. They are pricier than
most others but if consistency of
experience is a priority, it’s worth it.
Their primary territory includes the
NYC 5 boroughs and all major airports
serving the area. The website let us
know everything we needed to set up
a reservation and book a trip.
Customer service was responsive and
intelligent over the phone or by their online chat so it was easy to get in touch and keep in touch regarding delays, or other change of plans.
Their fleet includes everything from luxury sedans to 36 passenger buses so they can accommodate most occasions regardless of group size. Only one other service we reviewed had an even more expansive luxury fleet. We were impressed with their professionalism; they only hire professional chauffeurs and train them to ensure quality and consistency of service. Since Luxor caters to corporate and executive clients, they are able to offer many accounting and reporting services, and other executive style amenities in their service. Our review of their service and customer experience puts them as one of the top choices for those seeking an executive style experience and a consistent quality of service.
7- OZO Car service
http://ozocar.com (866) 696-5966
We felt compelled to mention OZO, the low emission car service
because there are plenty of us who just want to make what we feel is
the more responsible choice in as many things possible - even if it
means going against convention. There’s nothing outstanding about
their service levels but the offering of only hybrid, cleaner vehicles is a
distinction worth noting.
Their mantra is “eco, not ego, status, not status quo.” And they carry
this simplicity throughout their operation. They offer only hybrid
vehicles so they don’t have a large fleet of options (Prius, Camry,
and Lexus 400). Because of the fleet limitations, this is really
only an option for your personal transportation around NYC and the
They are small but they do hire and train their own drivers as professional chauffeurs, a definite plus in our book. They seem to take feedback seriously so the drivers are friendly, the cars are clean - not just green, and the reliability of service is better than most. The website is pretty thin, with a small and homey ‘feel’. Reservations require you to set up an account online, etc. but it’s not too bad. This is a great ‘feel good’ choice and you won’t be making any sacrifice on service levels or economy to do so.